Frequently Asked Questions

What is Print on Demand?
Your shirts are all Print on demand. This means that we only manufacture/print your shirts after the Campaign Period. With this, it allows us to make your customised shirts accordingly.
What is Campaign Period?
Campaign Period is the duration that a product is available for purchase.
How do I contact you guys?
You can write to us at support@saltycustoms.com and our customer service team will look into your enquiry and get back to you within 24 hours. Our operating hours is from Monday to Friday 9 am - 6pm (UTM +8)
Where do you deliver to and how long?

We ship internationally with our logistic partners. However, we do not deliver to PO Boxes. If order returned to us due to PO Box, you are subjected to a delivery fee to get your order re-delivered to you.

We may take up to 30 business days for your order to reach you, after the Campaign Period ends.

What do I do if I want to change my shirt size?
Just drop us an email at support@saltycustoms.com and we will do that for you. Do note that you can only change your order information before the Campaign Period ends. Changes to your order after the Campaign Period might not be processed.
What do I do if I want to change the shipping address?
Just drop us an email at support@saltycustoms.com and we will do that for you. Do note that you can only change your order information before the Campaign Period ends. Changes to your order after the Campaign Period might not be processed.
What do I do if I want to cancel the order?
Just drop us an email at support@saltycustoms.com and we will cancel for you. Do note that you can only cancel your order information before the Campaign Period ends. Order cancellation after the Campaign Period might not be processed.
What is the estimated time of arrival for my shirt?
We start manufacturing/printing our products after the Campaign Period ends. Overall, it takes approximately 30 working days for delivery. This includes 6-8 business days to manufacture/print and 7-14 days to dispatch all orders. A tracking number will be sent to your email as soon as its shipped. Currently, all shipments are an Economy International Postal Service and delivery and shipping times may vary according to country and destination, and is subjected to customs clearance.
Can I change my shirt design?
Currently, it is not possible to edit shirt designs after payment. However, you may cancel your order before the Campaign Period ends to qualify for a refund and re-purchase your desired shirt design. For more information, please read our Refund Policy. Please contact us at support@saltycustoms.com to cancel your order
The shirt I received is damaged/defective. Please advise me on what to do.
Do contact us about the issue within 14 days of receiving your order. Any requests after that period will not be approved. Send us photos of your product for verification and we will review your case. Upon verification and approval, we will issue you a refund of your order in 3 working days.
The shirt I received is the wrong size/design. Please advise me on what to do.
Do contact us about the issue to us within 14 days of receiving your order. Any requests after that period will not be approved. Send us photos of your product for verification and we will review your case. Upon verification and approval, a replacement will be sent to you.
Why is my item marked as failed delivery?

If a delivery is unsuccessful, a Delivery Note will be left at your address. You may refer to the Delivery Note and collect your order at your local Post Office or Facility (subject to various Post Offices).

All orders must be collected within 7 days from the date stated on the Delivery Note. All uncollected orders will be returned to Saltycustoms offices in Singapore or Malaysia.

You can choose to collect your order from our office, or request for a re-delivery. All re-deliveries are subjected to a Shipping Fee, and takes up to 30 business days for delivery.

It’s been 30 days and I still have not gotten the product. What do I do in this instance?
If your order is undelivered after 30 days from dispatch, please contact your local Post Office or our Logistic Partner to enquire about your delivery. If the issue persists, please contact us and we will look into the matter.

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